The standard OpenClass refund-request window is 3 days from the confirmed paid timestamp for each eligible transaction.
Standard eligibility
An eligible student may request a full refund of the relevant confirmed transaction during the standard window. The application calculates eligibility from the recorded paid time; submitting a request does not alter the payment or move funds.
- Requests must use the authenticated refund workflow and include an accurate reason.
- A refund request is reviewed before approval.
- Refunds are returned manually after approval and may take additional bank processing time.
Outside the standard window
Exceptional refunds require higher authorization and a recorded reason. Platform-caused cancellation, duplicate payment, material service failure, legal rights, or other verified circumstances may be considered separately. This policy does not remove rights that cannot lawfully be excluded.
Effect of a completed refund
A completed refund changes the relevant transaction and enrollment access state without deleting historical payment, earning, ledger, consent, or audit records.
Questions about this policy
Contact OpenClass.lk if you need clarification about how this policy applies to an account, course, or transaction.
Written questions: info@openclass.lk.