OpenClass aims to resolve service concerns fairly, privately, and with a durable record.
How to complain
Use the Contact or authenticated Support workflow, or write to info@openclass.lk. Include the relevant course, enrollment, payment or support reference; what happened; the outcome requested; and non-sensitive supporting material. Never email passwords, PINs, or one-time codes.
Review process
- OpenClass records the complaint and restricts private attachments to authorized participants and staff.
- The relevant lecturer may receive only the information required to respond; internal notes remain private.
- Payment, refund, conduct, privacy, safety, or copyright concerns may be escalated to an authorized administrator.
- The response will explain the recorded outcome or any further information required.
Further resolution
If a concern is not resolved, request an internal escalation in writing. These procedures do not prevent either party from using a regulator, court, or other remedy available under Sri Lankan law.
Questions about this policy
Contact OpenClass.lk if you need clarification about how this policy applies to an account, course, or transaction.
Written questions: info@openclass.lk.